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Official Documentation

Shipping &
Delivery.

Last Updated

July 23, 2026

By nature of our business, F9XR Team deals exclusively in digital services and intellectual property. This policy outlines how we deliver your project assets, the methods we use, typical timelines, and how we handle delays.

01

No Physical Shipping

We are a digital-first agency. We do not sell or ship physical products. All deliverables are intangible software assets, design files, or consulting services delivered electronically via the internet.

There are no shipping charges, customs fees, or physical delivery costs associated with any of our services. All costs are included in the project fee as outlined in the Statement of Work.

02

Delivery Methods

Your project assets will be delivered using one of the following secure methods, as agreed in your Statement of Work:

Secure Email Transfer

For smaller files and documents

Cloud Drive Folder (Google/OneDrive)

For large files, design assets, and multi-file deliveries

GitHub Repository Transfer

For source code and development projects

Direct Server Deployment

Website deployed directly to your hosting environment

03

Delivery Timelines

Specific delivery timelines are outlined in your customized Statement of Work.

Typical turnaround times after all requirements are received:

  • SEO Audit & Report: 2–3 Business Days
  • Landing Page: 3–5 Business Days
  • WordPress/CMS Website: 1–2 Weeks
  • Custom Web Application: 2–4 Weeks
  • Full Digital Marketing Setup: 1–2 Weeks

Timelines begin only after all required content, credentials, and approvals have been received from the Client.

04

Delay Protocols

If unforeseen technical challenges cause a delay, we will notify you immediately via email or WhatsApp with an updated timeline. We prioritize transparent communication at every stage.

Delays caused by the Client (late content delivery, delayed approvals, non-responsiveness) will extend the project timeline proportionally. F9XR Team is not liable for any business losses resulting from project delays.

If a project is delayed by more than 30 days due to Client-side issues, it may be placed on hold or considered abandoned, subject to our Refund & Cancellation Policy.

05

Deliverable Formats

Standard file formats for all deliverables

HTML/CSS/JS
PHP/WordPress
PNG/SVG/WebP
PDF Reports

Questions on
Delivery?

Need clarification on how we hand over your new website or digital assets? Our support team is always online to assist you with any delivery-related questions.

Direct Contact

tontufytservices@gmail.com
wa.me/message/X3KGWTAJ6Z6NB1

"By using our services, you acknowledge that you have read, understood, and agreed to our Refund & Cancellation Policy, Privacy Policy, Terms of Service, Service Agreement, Freelancer Agreement, and Shipping & Delivery Policy."