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Official Service Agreement

Legal
Understanding.

Last Updated

July 23, 2026

Transparency and Trust are our core values. This document ensures a professional workflow for both parties.

Introduction

This Service Agreement (“Agreement”) outlines the terms and conditions under which F9XR Team (“Agency,” “We,” “Us”) provides web development, digital marketing, and related technology services to its clients (“Client,” “You”). This Agreement constitutes a legally binding contract between F9XR Team and the Client.

F9XR Team is a digital agency specializing in AI-powered web architectures, WordPress development, local SEO optimization, and social media management. Our services are designed to deliver measurable business outcomes through performance-driven digital solutions.

By hiring our services, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Agreement, along with our Terms of Service, Privacy Policy, and Refund & Cancellation Policy.

01

Services Offered

F9XR Team provides the following digital services, each governed by the scope defined in the applicable Statement of Work (SOW) or project proposal:

  • Web Development
  • WordPress Development
  • Landing Pages
  • Local SEO Setup
  • Social Media Management
  • Technical Support
  • AI Visibility Optimization
  • Google Business Profile Optimization

Service-specific terms, deliverables, and timelines are detailed in each project’s Statement of Work (SOW), which becomes a binding part of this Agreement upon execution by both parties.

02 Project Scope

The scope of work for each project will be clearly defined in a Statement of Work (SOW) or written project proposal before any work commences. The SOW shall specify deliverables, milestones, timelines, fees, and acceptance criteria.

Any additional features, design changes, or functionality requests requested after the SOW has been approved may be subject to additional charges. Major scope changes require a revised SOW with updated timelines and costs, which must be approved in writing by both parties before work on the changes begins.

F9XR Team reserves the right to refuse scope changes that fall outside our core competencies or that may compromise project quality or timelines. In such cases, we will recommend alternative solutions or third-party providers.

03 Payment Terms

50% Advance Required

A minimum advance payment of 50% of the total project fee is required before any work commences. This advance covers initial planning, resource allocation, design concepts, and project setup.

Final Payment Before Delivery

The remaining balance must be completed before final delivery, website launch, or handover of source files. No deliverables will be released until full payment is received.

Non-Refundable Payments

All payments, once made, are non-refundable as they cover work, planning, and resource allocation already performed. Refund eligibility is governed by our Refund & Cancellation Policy.

Late Payment Policy

Invoices not paid within 14 days of issuance may incur a late fee of 1.5% per month on the outstanding balance. F9XR Team reserves the right to pause all work on the project until payment is received.

04 Project Timeline

Project timelines are estimates provided in good faith and depend on timely input, content delivery, and approvals from the Client. F9XR Team will provide a projected delivery schedule in the SOW.

Delays caused by late Client responses, delayed content delivery, or repeated revision requests may extend the delivery timeline proportionally. F9XR Team will communicate any anticipated delays as soon as they are identified.

If a project remains inactive for more than 15 business days due to Client non-responsiveness, it will be placed on hold. After 30 days of inactivity, the project may be considered abandoned, and previous payments will not be refunded. Reactivation of abandoned projects may incur additional fees.

05 Client Responsibilities

The Client agrees to provide accurate, complete, and legally compliant content (text, images, logos, branding materials) in a timely manner. The Client is solely responsible for ensuring that all provided content does not infringe upon third-party copyrights, trademarks, or other intellectual property rights.

F9XR Team is not responsible for copyright issues, legal claims, or content disputes arising from client-provided materials. The Client shall indemnify F9XR Team against any claims arising from the use of client-provided content.

The Client must review work at each milestone and provide constructive feedback within 5 business days. Timely reviews ensure the project stays on schedule and within budget.

06 Revisions & Changes

Reasonable revisions are included within the agreed project scope.

Each project SOW defines the number of revision rounds included. A “revision” is defined as a modification to existing deliverables within the approved scope. Requests that constitute new features, additional pages, or fundamental design overhauls are considered scope changes and may incur additional charges.

Revision requests must be consolidated and submitted together where possible to ensure efficient workflow. F9XR Team will provide a cost estimate for any out-of-scope revision requests before proceeding.

07 Website Ownership

Full ownership of the completed website, including all design files, source code, and digital assets, is transferred to the Client upon receipt of full and final payment.

Until full payment is received, all work product remains the intellectual property of F9XR Team. The Client is granted a limited, revocable license to use the deliverables for the duration of the payment process.

F9XR Team reserves the right to showcase completed work in our portfolio, case studies, marketing materials, and social media channels unless the Client submits a written request for confidentiality within 7 days of project completion.

08 Support & Maintenance

Post-launch support and monthly maintenance plans are separate services and are not included in the initial project scope unless explicitly stated in the SOW. Maintenance plans cover updates, backups, security monitoring, and minor content changes.

Third-party issues, including hosting downtime, plugin conflicts, domain expiration, or CMS platform changes, are not the liability of F9XR Team. However, we will assist in diagnosing and resolving such issues on a best-effort basis at our standard hourly rate.

Clients are strongly encouraged to maintain active hosting accounts, domain registrations, and software licenses to ensure continued website operation.

09 Limitation of Liability

To the maximum extent permitted by applicable law, F9XR Team shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profits, loss of business, or loss of data, arising out of or related to the services provided under this Agreement.

F9XR Team’s total aggregate liability under this Agreement shall not exceed the total fees paid by the Client for the specific project giving rise to the claim. This limitation applies regardless of the theory of liability (contract, tort, strict liability, or otherwise).

The Client acknowledges that F9XR Team provides services on an “as is” basis and that no guarantee of specific business outcomes, revenue, or rankings is made unless explicitly stated in writing within the SOW.

10 Indemnification

The Client agrees to indemnify, defend, and hold harmless F9XR Team, its directors, employees, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Client-provided content that infringes third-party intellectual property rights
  • The Client’s use of the deliverables in violation of applicable laws
  • Any breach of this Agreement by the Client
  • Claims arising from the Client’s business operations or products

11 Termination

Either party may terminate this Agreement with 14 days’ written notice. Upon termination, the Client must pay for all work completed and delivered up to the termination date that meets the agreed specifications.

F9XR Team may terminate this Agreement immediately if the Client breaches any material term, including non-payment, confidentiality violations, or harassment of F9XR Team personnel. In such cases, all outstanding invoices become immediately due and payable.

Upon termination, all completed work product is delivered to the Client upon receipt of full payment for completed work. F9XR Team retains no ongoing obligations except those expressly stated to survive termination (confidentiality, IP assignment, and limitation of liability).

12 Confidentiality

Both parties agree to maintain the strict confidentiality of all proprietary information, trade secrets, business strategies, login credentials, client lists, and sensitive data shared during the course of this Agreement. This obligation survives termination indefinitely.

Confidential information may not be disclosed to any third party without prior written consent from the disclosing party, except as required by law. Upon request or termination, all confidential materials must be returned or securely destroyed.

13 Dispute Resolution

Both parties agree to attempt informal resolution of any dispute arising from this Agreement. A party must provide written notice of the dispute, and the parties shall have 30 days to negotiate a resolution before pursuing formal legal action.

This Agreement shall be governed by and construed in accordance with the laws of India. Any disputes that cannot be resolved through negotiation shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

The prevailing party in any legal proceeding shall be entitled to recover reasonable attorneys’ fees and costs from the non-prevailing party.

"By using our services, you acknowledge that you have read, understood, and agreed to our Refund & Cancellation Policy, Privacy Policy, Terms of Service, Service Agreement, Freelancer Agreement, and Shipping & Delivery Policy."

Agreement Acceptance

By proceeding with our services, the Client acknowledges that they have read, understood, and agreed to this Service Agreement, Terms of Service, Privacy Policy, Refund & Cancellation Policy, Freelancer Agreement, and Shipping Policy.

I AGREE & START PROJECT

This agreement is subject to change without prior notice.